VMware Tools may not install on a Windows guest operating system after upgrading to ESX 4.x
- VMware Tools does not install on a Windows 2008/2003 guest operating system after upgrading to ESX 4.x.
- Automatic installation of VMware Tools fails.
- Interactive install of the VMware Tools tries to uninstall the previous version, but it fails since it cannot reference the previous VMware Tools MSI.
- You may receive errors similar to the following:
Error 1316 A network error occured while atempting to read the file.
Error 1706. Setup cannot find the required files
This is an issue with Microsoft Windows Installer and does not affect all Windows 2008/2003 systems. The problem can occur when the original install path from the older version of VMware Tools is invalid, such as if the install path was E:\ and that path is no longer present. This issue with Windows Installer is documented at http://support.microsoft.com/kb/555175.
To correct this issue, you must perform a forced uninstall and re-install of VMware Tools.
To uninstall and re-install VMware Tools:
- Right-click on the virtual machine.
- Click Guest > Install/Upgrade VMware Tools.
- Open a Console to the virtual machine and log into the guest operating system.
- Click Start > Run, type cmd, and click OK to open a command prompt in Windows.
- Change the drive to your CD-ROM drive. For example, D:\.
- Type setup /c and press Enter to force removal of all registry entries and delete the old version of VMware Tools.
- In My Computer, double click the CD-ROM that contains VMware Tools.
- After Auto-Run starts, follow the prompts to install.
Note: This must be done from the GUI interface. Do not launch the install by running Setup from the Command Prompt.
- When the installation is complete, reboot the guest operating system.